At Locally Groomed, we aim to ensure a transparent and fair shopping experience. This policy outlines the conditions governing refunds and order cancellations for purchases made through our website.
1. Scope:
This Refund Policy applies to all products purchased directly from Locally Groomed through our official e-commerce platform.
2. Eligibility Criteria:
Refunds will be considered only under the following conditions:
A. Damaged, Defective, or Incorrect Items
A refund may be approved if:
- The product is delivered in a damaged or defective condition.
- The product received is materially different from its description.
- The issue is reported within 24 hours of delivery, and clear photographic or
video evidence is submitted for verification.
B. Duplicate or Failed Transactions:
Refunds will also be processed in cases where:
- A payment has been charged more than once for the same order.
- A transaction has been debited but not successfully recorded in our system.
3. Non-Refundable Situations:
Refunds will not be granted under the following circumstances:
- Requests made due to change of preference after delivery.
- Products that have been used, worn, washed, altered, or damaged by the customer.
- Perishable goods, personal care products, or hygiene-sensitive items, unless found defective upon delivery.
- Items purchased during sales or promotional campaigns, unless explicitly stated otherwise.
4. Refund Request Procedure:
To initiate a refund request, customers must contact our Customer Support team with the following information:
- Order number
- Product name(s)
- Date of delivery
- Detailed description of the issue
- Supporting images or video evidence
Contact Details:
Email: ops@locallygroomed.com
Phone/WhatsApp: +91 97419 07569
Requests submitted without sufficient documentation may not be processed.
5. Review & Processing Timeline
- Refund requests will be reviewed within 3 business days of receipt.
- Customers will be notified of approval or rejection following evaluation.
- Approved refunds will be processed within 7–10 business days to the original method of payment, subject to banking and regulatory timelines.
7. Banking Delays:
After processing, it may take an additional 2–7 business days for the refunded amount to reflect in the customer’s account, depending on the policies of the respective bank or payment provider.
