1. Cancellation Before Shipment

Orders may be cancelled prior to dispatch by:

• Using the “Cancel Order” feature within the customer account (if available), or
• Contacting Customer Support directly.
• Cancellation requests submitted before shipping confirmation will be accepted.

Applicable Charges:

• Orders cancelled prior to shipment will be refunded in full, subject to deduction of non-refundable payment gateway charges, if applicable.
• Customised or personalised products may attract a processing fee of up to [15%] of the total order value, as such items cannot be resold.

Cancellation After Dispatch:

Once an order has been dispatched, cancellation is generally not permitted. Customers may refuse delivery; however, any refund will be assessed strictly in accordance with the Refund Policy after the product is returned and inspected.

4. Refund Timeline for Cancelled Orders:

Approved refunds for cancelled orders will be processed within 15-17 business days to the original payment method. Any deductions will be communicated at the time of cancellation confirmation.

5. Policy Amendments:

Locally Groomed reserves the right to modify, update, or revise this policy at its discretion without prior notice. Customers are encouraged to review this policy periodically to stay informed of any changes.